Damaged

We unpacked Lloyd (the pedestal sink) tonight and he's beautiful, except for the back left corner of the basin, which got crunched in shipping. The pedestal was double-boxed and made it just fine. So we'll call HomeClick tomorrow morning and see what we need to do. I wish it wouldn't have happened, but I will say this is giving us a full and complete experience working with them. If this gets resolved quickly without a hassle it will virtually guarantee we'll use them in the future. I need two more bathrooms and a kitchen, and likely a new washer and dryer, so our business is theirs to win.

Update 1, Thursday 10am: They've asked that we email a photo of the damage.

5 comments:

Raina Cox said...

Poops.

I hope their customer is A++ for you.

shannon said...

fingers crossed that it all goes smoothly. it should, you're good people! xo

Kathleen said...

That's the main drawback of buying online - having to deal with returns. Hope it goes well.

Martha said...

A company IMO is only as good as it's customer service. I wish you luck.

home before dark said...

Having had nightmares returning heavy stuff bought online, I took the chicken way out with ordering stuff for my bathroom and went through dealers. I am envious of your savings. I put a Toto on a metal stand (to replace a shorter Porcher) (also chose the Purist faucet) in my husband's bath. And I put a small square Toto in my bath. Love them both.I know you chose a different toilet, but the the Toto is the bomb! Hope your damaged Toto gets replaced easily. We'll all be watching and reading about this! It is always wonderful to find online merchants who believe that the best advertising is fantastic customer service.